How Robots Are Helping Retail Stores

Robots are slowly entering the public world, and they’re out to interact with business owners and customers alike. Retail is one of the arenas where they are poised to make huge changes and benefits. Here are some ways that robots are assisting retail stores to be bigger and better, from answering customer inquiries to locating items to delivering them on time.

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Customer service
Bots are widely used in retail for performing customer service duties on the phone or online. They’re powered by artificial intelligence (AI) and are increasingly being designed to deal with complex queries. Home improvement retailer Lowe’s, for instance, introduced its LoweBot in 2016 at its San Francisco stores to help customers find goods they’re looking for, much like a rolling kiosk looking up products and other information.

Product retrieval
Robots can manually fetch wares inside stores and hand them over to the customers. Best Buy in Manhattan, for example, has robot Chloe to pick up accessories based on orders lined up on nine touch screens inside the shop.

Bots are also part of the production process, organizing goods in an advanced, highly efficient way but with the required careful handling. These automated warehouses serve both the retail side and the business-to-business needs of the establishment.

Data analysis
A handful of companies today use cloud-based technologies and swam robotics for collecting orders and making sense of all relevant data in real-time. It’s machine learning-based analytics being employed to analyze data and see how the business can be improved.

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James P DeVellis is an IT consultant. On most days, he gets to test and try programs, platforms, and gadgets before they are presented to the public. Learn more on this page.